Return and Refund Policy

Due to the nature of our products and for hygiene reasons, we do not accept returns, exchanges, or refunds on any wigs or hair products once they have been dispatched.

All sales are final.

We take hygiene and customer safety seriously, and this policy ensures that every customer receives a brand-new, unused product.

Exceptions

We only offer a refund or replacement if you receive the wrong item. In this case, you must contact us within 48 hours of receiving your order with:

- Your order number  

- Clear photos of the issue  

If a wrong item is confirmed, the item must be returned to us in its original condition before a refund is issued. Alternatively, once the incorrect item is returned, we will send you the correct item you originally ordered.

Please email us at elliashair@yahoo.com and we will resolve the issue as quickly as possible.

Important Notes

- Items must not be worn, altered, or tampered with  

- We reserve the right to refuse any claim that does not meet these conditions